Below are some common issues your child may have when using Zoom. Please read through this document before contacting technical support.
For all issues check for Updates first
Some issues are caused because your Zoom Program needs to be updated. To check and update your zoom program you can click the links below:
I receive the message that the connection is unstable during a Zoom meeting or I lose my connection with Zoom.
A connection unstable message in Zoom is likely caused by a weak internet signal. This can be addressed by:
- Moving the computer closer to the router.
- Restarting the router.
- Connecting to a different wireless network.
When the above troubleshooting isn’t enough to solve the Zoom meeting issue, please remember that Zoom classes will be recorded and your student will receive a link to the recorded class. Please watch the recording later and contact that teacher afterward.
My Zoom App Closed Unexpectedly
If the Zoom app closes unexpectedly and the internet connection does not seem to be involved, it is likely that your computer ran out of virtual memory while using Zoom. This happens when there are too many tabs in Chrome and apps running at the same time. To address the issue, please restart the computer and then close any other windows besides Zoom once you join again.
If this happens frequently, please contact the school at 717-556-0690 then dial #1 for more support.
How do I troubleshoot audio issues during a Zoom meeting?
If you are experiencing trouble hearing other members of your Zoom meeting, there are a few steps you can take to troubleshoot your issue. These are:
- Increase the volume on your computer. This will also unmute your speakers if they are muted.
- Click the arrow next to Mute/Unmute in Zoom to select a different audio input and output devices.
- Try plugging in headphones if you are not already. If you are using headphones, unplug them and try using your computer speakers and microphone.
Turn off your own video and just participate by audio. This is especially helpful if your student needs to talk to the teacher and their audio isn't going through well.
If your student is having trouble hearing the teacher because of internet connection issues, try having them turn off their video and mute themselves.
- Restart the computer.
If after trying the suggested steps above you are still having issues, please contact us at 717-556-0690 then dial #1. You can also test your audio settings outside of class by joining the Zoom Test Meeting.